Returns Policy

Drinkstuff carefully selects its products and hopes you will be happy with your purchase, however there may be times when you feel you need to return an item to us.

Our return's policy is simple and the "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, i.e. the item you have ordered is faulty, defective or you've had a change of heart, you can return it direct to us.

Download the Barmans Ltd Customer Returns Form: Returns Form

Christmas Returns Policy

During December we appreciate most orders will be for Christmas presents and therefore our normal 30 Days returns policy has been extended. Any orders placed from the 20th of November can still be returned in January, until the 15th, and as long as the item(s) are in an original resellable condition then a refund can be given.

Unwanted Item/s

There is no need to worry if you have had a change of heart with your purchase, just simply call our customer service team on 0845 3133352 within the 30 days of receipt for a full refund of goods. The costs of returning goods to us shall be borne by you. You are also responsible for the goods while in transit until they reach our offices. Responsibility for loss or damage while in transit shall be borne by you or for you to dispute with your delivery service providers.

Please note however, that all returned goods must be in a full un-used condition and in their original packaging, unless the item(s) are faulty or defective.

Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required within 10 days.

Please be aware that you need to call our customer service before returning any unwanted or faulty items. In the scenario that this is not actioned, we shall not be able to process your return.

Faulty Item/s

Any products that you have received with a defect or are received in error by Drinkstuff.com, we will be happy to fully reimburse your costs in returning it to us. You shall be responsible for any other service that was provided to you, for example, gift wrap.

Please notify our customer service team within the first 3 working days from receipt of your order.

Change Of Heart

We appreciate that you may have a change of heart of the purchase you may receive, however, there are a few pointers that we would like to mention before you call us.

• Please ensure that the goods are unused and in perfect, re-saleable condition (this does also include the product packaging and instructions etc.)
• If there are any incomplete items received to us, we will not be able to refund you. You will be held responsible for any other charges provided to you in connection with your order, for example, delivery charge and gift wrapping.
• Please notify us within 30 days from receipt of your order.

Returning An Unwanted Gift

We have all been there, when we have received a gift and there is a huge embarrassing situation that arises, when you confront your friend and say that you have actually already received this item.

Don’t panic! We are more than happy to except them back. The same procedures apply as the ‘Change of Heart’ section.

Please note that refunds can only be processed to the card holder and the original purchaser.

Items Lost When Returning

Please note that for any items returned to us, we do not hold any responsibility for any lost parcels. We recommend that you use a secure and track able service that many well known post offices provide.

Refunds And Replacements

Refunds for items returned to us within the 30 days of receipt of your order shall be processed within 10 working days.

Frequently Asked Questions

Q) After receiving the parcel, I opened the parcel briefly and did not notice the damage that I then located after taking them fully out of the box. I know it is after the three working days policy, however, what shall I do now?

A) Unfortunately, our policy requires that any damaged/missing/faulty items MUST be reported within this time in order to receive a replacement/refund.

Q) I have taken the item out from the box and assembled my stools and now I have realised that I measured them incorrectly.

A) As our policy states, goods can only be returned if in the original resalable condition, this means that any used or assembled items are not eligible to be returned to us.

Q) We wish to return an item for a refund, although I have not got the original packaging.

A) Unfortunately, without having the original packaging included with the product, this will affect the return as it makes the item non-returnable. This is due to us being unable to resale the item onto other customers.

Q) I returned the glasses that I purchased, however, I was made aware that they arrived damaged. Where do I stand?

A) Customers are liable for returns until they reach us, unfortunately if the goods are received damaged they can not be refunded. If the item is slightly damaged upon return, it will be returned to customer at their own cost, this shall be £10.00 per parcel.

Q) I purchased an item from your website, however, it has developed some type of fault. I know you have a 30 day policy. What shall I do?  

A) If the item becomes faulty, please check the policy for that particular item e.g. stools have 12 months warranty. If the item is damaged after the 30 day period, unfortunately our customers are liable for the damage and a refund/replacement can not be given.

Q) I no longer like the items I have purchased and would like to return them for a full credit.

A) We are happy to receive the returned item(s) back within 30days of receipt of the goods, however, the goods will need to be returned at your own cost. Please note, that we will be unable to accept the return and no refund will be given in the event that the goods arrive to us in a non-resalable condition. Please inform our customer service team to advise us of any queries you may have.

Q) Please note that any goods that we may receive faulty/damaged after being advised they are in a full resalable condition, will be looked into.

A) We reserve the right to not process a refund in the event that this occurs. The customer will incur a charge for the collection (£10 per box) and also the cost of return back to themselves, this shall be £10.00 per parcel. We incur these charges direct from our courier, that shall be passed onto yourselves.

Q) What if I can't return an item?

A) If for any reason you cannot or are finding it difficult to return an item, for example the item is heavy and bulky, then it is possible for us to arrange a collection from yourself for delivery direct to us. The collection would be made using DPD and can be arranged to take place any weekday afternoon. This service costs £10 which we charge by refunding you for the value of the item(s) with £10 deducted. Please call us (0845 3133352) if you want to use this service.

Returns address:

Drinkstuff.com
Saxon Way Industrial Estate
Melbourn
Hertfordshire
SG8 6DN

Please Note That

You will be responsible for the item/s until they reach us. For your own protection, we suggest you use a secure despatch method, which requires a signature upon delivery, such as Royal Mail First Class (Recorded Delivery).

These terms do not affect your statutory rights.